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| call center outsourcing A phrase used to describe the practice of seeking resources -- or subcontracting -- outside of an organizational structure for all or part of a call center function. An organization might outsource its call center because it is cheaper to contract a third-party than it would be to build its own in-house call center facility and management team. See call center.
Call Center Services and Answering Service Webopedia is on Facebook, Let's connect! |
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